This year’s Qingming Festival holiday begins on April 3 and ends after April 5. Train tickets for the short holiday are currently on sale. For example, train tickets for April 2 can be bought from March 19. Likewise, the tickets for April 3, 4 and 5 are available from March 20, 21 and 22 respectively.
Hangzhou Railway Station, Hangzhou East Railway Station, Hangzhou South Railway Station, Fuyang Station, Tonglu Station, Jiande Station, and Qiandao Lake Station all begin selling tickets at 10:30 am each day.
Starting from Jan 14, 2021, passengers who cancel their ticket 8 days or more prior to the scheduled departure of the train can get a full refund without service charge, compared to the original terms of 15 days or more. If a ticket is canceled 7 days within the departure date, differentiated policies will be applied to those who submit their refund request 48 hours or more prior to, 24-48 hours prior to, and 24 hours within the departure date.
To avoid missing the train, passengers are recommended to visit 12306.com, the official website of the China Railway Customer Service Center, or keep an eye on the station notice board, where the latest information on ticket presale, train schedules and other services will be presented.
While taking a train, passengers should wear masks and follow the procedure of temperature screening and health-code showing. Please follow the instructions of train station staff and maintain good manners during the trip.