City’s 2,647 companies pledge “return of products with no hassle”
2017-09-06 Source:Hangzhou China

The seven-day “return or change of products with no hassle” policy, which is widely adopted by online merchants, is now accepted by physical stores in the city. The “return of products with no hassle for 10,000 stores” campaign was launched on Aug 30. 2,647 stores of the city responded to the proposal and made their pledges to return or change products with no hassle. The city’s administration will sent 72 consumer representatives to supervise the implementation of the policy.

The companies will specify their policies and put posters about them in their stores, which allow customers to return their products within no less than seven days. However, fresh foods, underwear, customized products and luxury products will be covered by such policies. Customers should keep the products intact for return.

Hangzhou’s efforts to promote easy consumption and diversify its product offerings are part of its initiative to build itself an internationalized city. It also raised the standards by having 20% more stores, or 1,400 by the end of this year, to become qualified for “easy consumption stores.” The city aims to finish its 4-year target in three years.

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